Shipping policy

SHIPPING POLICY

Shipping Timeline

Coffee will ship once a week on Thursdays (excluding holidays). If ordering on a Thursday, please place your order before noon EST to ensure it will ship that day. You will receive an email notification when your order has shipped. 

We cannot be held responsible for shipping delays outside of our control (i.e. carrier delays, peak shipping seasons, etc.). 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping is available for orders $50 or more. 

How to Check Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number to check order status. Please allow 3 to 4 days for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello@genesiscoffeelab.com with your name and order number, and we will gladly look into it for you.

Refunds, Returns, and Exchanges

We have a 30-day return policy, which means you have 30 days after delivery to request a return. Please refer to our Refund Policy for complete details. 

If you have any further questions, please don't hesitate to contact us at hello@genesiscoffeelab.com.